Shipping policy

Shipping costs*

At OGÉR you enjoy free shipping within the Netherlands and Belgium. For international shipments, we apply a different rate based on the destination.*

*During the Sale/Outlet period, we charge €5.95 shipping costs. This is due to the increased handling and the (extra) discounts that we offer you as a valued customer.

Expected delivery time

If you place an order Monday through Friday before 16:00, you will usually receive it the next day. It may happen that your order needs to be shipped from multiple locations. In that case, the delivery time will be extended to 3 working days.

If you choose to pick up an order in-store, you will receive a message when your order is ready. When your order is on its way, you will receive a tracking number so you can follow your shipment.

Note: If you order a product that needs to come from a different stock location than Amsterdam, the delivery time will be a few days longer. If you have specific questions, please contact us.

Delivery by PostNL

If you place an order before 16:00, your package will be picked up by PostNL.

They will process it and you will most likely receive it the next working day.

If you place your order Monday to Friday before 16:00, it will usually be delivered the next day. The Track & Trace link you receive will also indicate the estimated delivery time window. Additionally, if you are not home during the first delivery attempt, you have the option to have your package left with a neighbor. This option is completely up to you.

If PostNL cannot deliver the package to you or your neighbors, the package will be taken directly to the nearest PostNL pickup point. You will of course receive a notification from PostNL about where your package has been delivered.

Note: During sales and other promotions, delivery times may be slightly longer due to increased demand. In most cases, we deliver the next working day, but the delivery time may be extended to 1-3 working days.

Below we have listed some of our most frequently asked questions.

How can I see where my package is?
What time will my order be delivered?
How does pickup at a parcel point work?
How are suits delivered?
I missed the delivery person. What now?
I placed an order. What now?
If I order today, will it really be delivered tomorrow?
Can I change the delivery address?
Can I have my order delivered abroad?
Can I have my order delivered to my office?
Can my package be delivered to my neighbors?
My Track & Trace number doesn’t work. What now?
What is the delivery time?
Why is the delivery time longer than one day?
What does it cost to return an order?
Are orders also delivered on Saturdays and Sundays?

1. How can I see where my package is?
When your package has left our store, you will receive a tracking number by e-mail. With this, you can track your order.

2. What time will my order be delivered?
PostNL generally delivers orders between 09:00 and 18:00. This may vary. It can happen that an order is delivered earlier or later. These are only estimated times. If you are not home (nor your neighbors), the package will be delivered to the nearest PostNL location where you will have one week to pick up your package. You will of course be notified of this. If you are unable to pick up the order at the PostNL location afterwards, the package will be returned to us.

3.How are suits delivered?
OGÉR is especially known for the luxury suits in its collection. Online we sell suits in the price range from €698 to nearly €6000 for the luxury handmade suits. We take great care with the suits both in-store and online. All suits are packaged with special packaging material to ensure they are delivered in a neat manner.

5. I missed the delivery person. What now?
That’s very unfortunate. The delivery person will take the package directly to the nearest PostNL location where you will be informed. You can see where your package was delivered on the delivery service’s note! If you did not receive a note, please contact our Customer Success Team by phone at 085 - 30 34 636 or by email at service@oger.nl. We will immediately coordinate with the delivery service to check the status of your package.

6. I placed an order. What now?
Thank you for your order. We will process it promptly and ensure your package is delivered as soon as possible.

You will receive a confirmation that your order has been successfully placed
We will find your product(s), carefully pack them and prepare them for shipment
When the package has left our store, you will receive a tracking number by email
You can see when your order will be delivered using your tracking number

If we can assist you in the meantime, please contact our Customer Success Team.

7. If I order today, will it really be delivered tomorrow?
Yes, this applies from Monday through Friday for orders placed with PostNL before 16:00. However, some items may not be immediately available from our store. Then we will request these from one of our locations and the delivery time can be extended to 3 working days.

8. Can I change the delivery address?
Please contact our Customer Success Team by phone at 085 - 30 34 636 as soon as possible after placing your order.

9. Can I have my order delivered to my office?
At OGER, we know how frustrating it can be to miss a delivery when you’re not at home. That’s why you have the option to have your package delivered to your workplace. Simply uncheck the “Ship to billing address” box during checkout, and you’ll be able to enter the delivery address of your choice.

10. Can my package be delivered to my neighbors?
Yes, that is possible. PostNL will often try to deliver the package to the neighbors if you are not home. If this is not possible, your order will be taken to the nearest PostNL pickup point. You then have 7 days to pick up your package with valid ID before it is returned to us.

11. My Track & Trace number doesn’t work. What now?
That’s very unfortunate. It may be that the package has not yet been scanned by the delivery service. We ask you to check again the next day. If your tracking number still doesn’t work, please contact our Customer Success Team. We will then check what went wrong. You can also contact the delivery service directly by phone. They have immediate access to your order and can help you further.

12. What is the delivery time?
In most cases, all orders placed before 16:00 are delivered the next day. Due to busy periods during our sales, the delivery time can be extended to 3 working days.

13. Why is the delivery time longer than one day?
This is because one or more products are specially ordered for you. This causes the delivery time to be longer than expected. If you want to receive your order urgently, you can contact us by phone or email.

14. What does it cost to return an order?
You can easily register your return via this portal: https://oger.returnista.com/.

We ask you to enter your order number and email address. Based on this information, the return costs will be calculated. These costs are for the customer, even during sales.

15. Are orders also delivered on Saturdays and Sundays?
Orders placed on Friday are delivered on Saturday. Orders placed on Saturday and Sunday are usually delivered on Tuesday. No packages are delivered on Sundays.

If you have any further questions, you can reach us by phone or email.