Refund policy

Returns

Are you not completely satisfied with your product(s)? Don’t worry! At OGÉR, you can return your order free of charge within the Netherlands during non-sale periods.

You can easily register your return through this portal: https://oger.returnista.com/.

We kindly ask you to enter your order number and email address. Based on this information, the return costs will be calculated. These costs are the responsibility of the customer, even during the sale.

To facilitate a smooth return process, we’ve outlined some requirements:

Return by post

We offer a 14-day window after delivery to allow you to try on your items and ensure they are to your satisfaction.

Please note that the product must be returned in the same condition as it was sent. This means returning the product in its original state and packaging. Of course, trying it on is allowed.

If you wish to make use of your right of withdrawal, please inform OGÉR by post, email, or phone. You can also use our online return form for this. We will confirm once your return has been successfully registered. Please ensure your item(s) are returned within 14 days of notifying us.

If a product is returned damaged, OGÉR will charge a fee for the damage caused. If the product breaks and falls under warranty, the 14-day return period does not apply.

Refunds for returned items will be processed no later than 14 days after you inform us of the return. In most cases, we process the refund within 1–5 working days after receiving the returned items. During our sale period, this 1–5 day timeline may not be met.

Return address

Kwadijkerkoogweg 23
1442 LA
Purmerend

Return to one of our stores – free of charge*

It’s also possible to bring your returns to one of our stores. If you choose not to exchange the item for another, the refund will be handled via our webshop. Naturally, we will accept and transport your package.

*During the Sale/Outlet period, in-store returns are not possible.

Exchange

Unfortunately, it is not possible to exchange items online. We recommend placing a new order and returning the item that does not meet your expectations. This way, the new product will reach you faster, and we will refund the purchase price of the returned item once received.

Other questions

If you still have questions about our return & exchange process after reading this, you are welcome to contact our customer service via email or phone.

Below, we have listed a number of frequently asked questions regarding our return policy. If you would like more information, feel free to read the text below.

How do I return my product and within what period?
What does returning cost?
What are the return options?
How does returning in-store work?
How will I be refunded after I return my order?
I received the wrong product. What now?
I bought something on sale, but the size is wrong. Can I still get the discount?
I’m filling in the online return form. Where can I find my order number?
I want to return only part of my order. How does that work?
Can I exchange my order?
Can I return an item after having it altered?
What is the status of my return shipment?
What should I do if my order arrived damaged?
Which products cannot be returned?

1. How do I return my product and within what period?
- Register your return online via Returnista
- Pack your products neatly and place them in a box
- Fill in the return form (online

After receiving this email, the purchase amount will be refunded within 3 business days

From the moment you receive your order, you have 14 days to reconsider.

If you use this reconsideration period, you then have 14 more days to send your return from the moment you notify us. The same 14-day period applies to in-store purchases.

If it’s easier for you to return the package in one of our stores, that is also an option.

2. What does returning cost?
You can easily register your return through this portal: https://oger.returnista.com/.

We kindly ask you to enter your order number and email address. Based on this information, the return costs will be calculated. These costs are the responsibility of the customer, even during the sale.

You may also choose to return in-store; this is free of charge.

3. What are the return options?
If you want to return online, you can register your return via this portal: https://oger.returnista.com.

Based on your information, return costs will be calculated. These costs are for the customer, also during sale periods. If you prefer, you can also return the package in one of our stores. In-store returns are free and do not require registration via Returnista.

4. How does returning in-store work?
You also have the option to return purchased products in one of our stores. If you return the product but do not purchase another, we will refund you via the webshop. Of course, we will accept and transport your package.

5. How will I be refunded after I return my order?
You will receive your refund using the same payment method you used to make the purchase. If you paid via iDeal, the refund will be sent back to the same bank account. If you used a credit card, the amount will be credited back to that card. We follow the legal requirement to process refunds within 14 days, starting from the moment you inform us of your return.

Usually, refunds are completed within a few days after we receive your returned items. Please be aware that during sale periods or holidays, the refund process may take a bit longer.

6. I received the wrong product. What now?
That’s unfortunate! Please contact our Customer Success Team via service@oger.nl. They will help you further and ensure you receive the correct item, unless it is no longer in stock. In that case, your payment will be refunded.

7. I bought something on sale, but the size is wrong. Can I still get the discount?
We’re flexible about that. Please send an email to service@oger.nl and we’ll see what we can do for you.

8. I’m filling in the online return form. Where can I find my order number?
You can find your order number in your email. It consists of 10 digits and begins with the numbers 3000.

9. I want to return only part of my order. How does that work?
Yes, that’s possible. Please register your return online through Returnista and specify which items you want to send back. Pack the products carefully in a box and drop off your package at a PostNL service point. Make sure to keep your proof of postage. After we have received and processed your return, we will send you a confirmation email.

10. Can I exchange my order?
Unfortunately, this is not possible. We recommend placing a new order. This way, your new items will arrive faster. Your return will be processed quickly and your money refunded.

11. Can I return an item after having it altered?
No, unfortunately not. Products that have been altered are custom-made for you. These cannot be offered to other customers, and we therefore do not accept returns for them.

12. What is the status of my return shipment?
You can track your return using the track and trace link to see if your order has arrived. We will then refund the purchase amount within 14 days via the same method you used to pay.

13. What should I do if my order arrived damaged?
We’re sorry to hear that. Please reach out to our Customer Success Team at service@oger.nl for assistance.

14. Which products cannot be returned?
At OGÉR, some products are not eligible for return for reasons of hygiene or health protection, once the seal has been broken. These products include: diffusers, perfumes, underwear, and socks. If an item has been worn or used, it is no longer eligible for return. This also applies to altered or custom-made products.