At OGÉR, everyone is special and important, and so is your privacy. As of May 25, 2018, the General Data Protection Regulation (GDPR) came into effect, changing the current rules and laws surrounding privacy. This means a new privacy policy.
We use the data we collect through our website to improve our service and ultimately your experience at OGÉR. Below are some important changes:
This is the Privacy Policy of OGÉR Holding BV (hereinafter "OGÉR"). OGÉR takes the protection of your personal data very seriously. We process your personal data in accordance with applicable data protection regulations, including the General Data Protection Regulation (Regulation (EU) 2016/679, hereinafter "GDPR").
In this Privacy Policy, we explain, among other things, what personal data we collect, for what purposes, and on what basis. We do this based on the various ways in which we obtain personal data. We may amend this Privacy Policy from time to time. We therefore advise you to consult it regularly. This Privacy Policy was last amended on January 28, 2026.
OGÉR is a leading institution with stores spread across the Netherlands and Belgium, and various digital marketing and sales channels. OGÉR's website can be found at www.oger.nl (hereinafter the "Website").
The controller for all personal data processing mentioned below is:
OGÉR Holding B.V.
Kwadijkerkoogweg 23
1442 LA Purmerend
Chamber of Commerce number: 36043565
Email: service@oger.nl
Phone: (+31) 853 034 636
Data Protection Officer:
For questions specifically about data protection, you can contact us via: privacy@oger.nl
Overview of processing activities and legal bases:
We process your personal data for the following purposes:
Processing orders: We use your name, address, email address, phone number, and payment details to process and ship your orders. We do this based on the performance of the contract with you (Art. 6 para. 1 lit. b GDPR).
Managing customer account: To manage your customer account, we process your name, email address, purchase history, preferences, and sizes. We do this based on the performance of the contract with you (Art. 6 para. 1 lit. b GDPR).
Sending newsletters: To send our newsletter, we use your email address, preferences, and purchase data. This is done based on your consent (Art. 6 para. 1 lit. a GDPR).
Website analysis: We analyze the use of our website through IP address, browsing behavior, device information, and conversions. We do this based on our legitimate interest in improving our website (Art. 6 para. 1 lit. f GDPR).
Marketing optimization (Billy Grace): To optimize our marketing efforts, we process data about your website visits, conversions, origin, and cross-channel data via Billy Grace. This is done based on our legitimate interest in making our marketing more efficient (Art. 6 para. 1 lit. f GDPR).
Personalized marketing: For personalized marketing, we use your purchase history, interests, and browsing behavior. This is done based on your consent (Art. 6 para. 1 lit. a GDPR).
Customer service: For our customer service, we process your contact details and correspondence via Gorgias. We do this based on the performance of the contract and our legitimate interest in providing good service.
Tax administration: For our tax administration, we store your name, address, invoice details, and purchase amounts. This is a legal obligation (Art. 6 para. 1 lit. c GDPR).
Fraud prevention: To prevent fraud, we process your IP address, payment behavior, and order patterns. We do this based on our legitimate interest in protecting our customers and business (Art. 6 para. 1 lit. f GDPR).
We use your data to ensure that you can easily place follow-up orders on the website and to process your order.
What data do we collect:
What do we use this data for:
Legal basis:
The legal basis for this processing is the performance of the agreement with you (Art. 6 par. 1 sub b GDPR).
Newsletter personalisation:
If you have subscribed to the newsletter, your purchase data will be used to tailor the newsletter to your interests. This is done based on your consent (Art. 6 par. 1 sub a GDPR). You can unsubscribe from the newsletter at any time via the unsubscribe link in every email or via your account settings.
Managing your data:
Through your account on www.oger.nl you can:
If you want to place an online order without creating an account, we ask you to enter information that we need to process the order and to contact you about your order.
What data do we collect:
What do we use this data for:
Legal basis:
The legal basis for this processing is the performance of the agreement with you (Art. 6 para. 1 sub b GDPR).
Website usage and statistics:
We also use your data and website usage to compile (non-personally identifiable) statistics and demographic reports about the use of our website. This gives us more insight into how the service is used and allows us to improve the technology.
Examples of what we analyze:
Legal basis for analytics:
The legal basis for this is a legitimate interest of OGÉR to gain insight into the use of our services and to improve our processes (Art. 6 para. 1 sub f GDPR).
No required account:
You can always choose to order as a guest. An account is not required to make purchases at OGÉR.
If you contact or use the services of OGÉR customer service, we collect the following data as necessary:
What data:
What we use this data for:
We use this data to respond as effectively as possible to your complaint, request, or question, in fulfillment of our agreement with you.
We save your question to better assist you later and to analyze your customer satisfaction, for which the legitimate interest of OGÉR to improve its services serves as the basis.
Legal basis:
Chat function (Gorgias):
For our live chat function, we use Gorgias. Gorgias collects technical information (IP address, page URL, referrer) to enable the chat function and to give us insight into where customers need help. Gorgias acts as a processor and has a processor agreement with OGÉR.
OGÉR may use third-party services to process your data in accordance with this privacy statement. These third parties act as processors for OGÉR, and OGÉR ensures that these parties provide sufficient guarantees regarding technical and organizational security measures.
Third parties acting as processors for OGÉR have concluded a processing agreement with OGÉR which stipulates, among other things, that they will process your data:
OGÉR will otherwise only provide data to third parties with your express consent or if it is obliged to do so by law or regulation, if it is compelled to do so as a result of legal proceedings and/or if it deems this necessary to protect its own interests.
We share your data with the following categories of trusted service providers:
Hosting & IT Infrastructure:
Payment Service Providers:
Analytics & Marketing Intelligence:
Marketing & Advertising:
Communication & Customer Service:
Shipping & Logistics:
Financial & Administrative:
Role of Billy Grace:
Billy Grace acts as a data processor and has a data processing agreement with OGÉR. The platform analyzes data from various marketing channels (Google, Facebook, email, etc.) to provide insights into which campaigns perform best and how we can best allocate our marketing budget.
What does Billy Grace do:
How Billy Grace protects your privacy:
Billy Grace's Processing Agreement contains:
OGÉR may also offer services in collaboration with other parties (for example, special collections, co-branded events, or partnerships with brands). These parties may then be involved in the performance of an agreement with you. You will always be informed of this when you make use of such a service.
For the rest, OGÉR only provides data to third parties:
Transfer outside the EU:
Some of our service providers may process data outside the European Economic Area (EEA). In such cases, we ensure appropriate safeguards to protect your data:
Transparency:
Currently, we primarily use service providers within the EU. Some services (such as Google, Facebook/Meta) may process data in the US based on transatlantic regulations. For specific questions about international transfers, please contact service@oger.nl.
Internally, we ensure that both our store staff and office staff understand the importance of protecting customer data. For example, employees who have access to customer data have a duty of confidentiality and training focuses on the correct and safe use of customer data and systems in which customer data is stored. In addition, we actively send processing agreements to parties we work with, which are so small that they are unable to draw up a processing agreement themselves. We therefore ensure that our partners also meet the requirements
OGÉR has taken appropriate technical and organizational measures to protect your personal data against loss or any form of improper processing. For example, we use a firewall and have taken encryption measures to prevent unauthorized third parties from accessing data. It is logged who has (had) access to the user data. The employees who have access to the data are trained in advance and instructed on how to handle this data. They are also subject to a contractual obligation of confidentiality.
If you would like to know which personal data OGÉR processes about you and for what purposes, you can contact OGÉR via service@oger.nl. You can also request changes or corrections to your data. If you are under 16 years of age, such requests must be made by your parent (or legal representative). OGÉR will respond to your request as quickly as possible, but no later than within four (4) weeks.
You can object at any time to the use of personal data for marketing purposes and/or to the (further) receipt of (certain) marketing information by contacting our customer service at service@oger.nl. Emails or other messages sent by OGÉR also include an unsubscribe option. If you use this option, you will no longer receive such messages. You cannot unsubscribe from essential service messages.
If you would like OGÉR to delete your personal data and/or your account, you can request this by sending an e-mail toservice@oger.nl.It is possible that some personal data may be retained after the deletion request, for example if this is necessary for the processing of placed orders or if there is a legal obligation to retain the data.
If you have valid reasons to request a restriction of processing, for example because you dispute the accuracy of the personal data processed by OGÉR, or you have objected to the processing of personal data by OGÉR, you can request this by sending an e-mail toservice@oger.nl.
If OGÉR processes your personal data based on your consent and via automated means, you have the right to request that we provide you with the personal data you provided to OGÉR in a structured, commonly used, and machine-readable format. You can make this request by sending an email to service@oger.nl.
If processing of your personal data is based on your (explicit) consent, you have the right to withdraw this consent at any time, without affecting the lawfulness of the processing based on consent before its withdrawal.
If you have a complaint about the use of personal data by OGÉR, you have the right to file a complaint with the Dutch Data Protection Authority.
We aim to inform you openly and as fully as possible about the cookies used on OGER.nl. We use cookies to improve your user experience on our website and to filter advertisements and other content according to your interests. Below you will find a further explanation of cookies and similar technologies, what they are used for, and how you can opt out of cookies if you wish. We will keep you informed about developments regarding cookies via this webpage.
Dutch law requires websites to be transparent about the use of cookies and similar technologies. These rules are laid down in the Telecommunications Act and are based on European guidelines. Your privacy is, of course, important to us, and that's why we're happy to provide you with detailed information about this topic on this page.
Key principles in 2026:
Your rights:
Cookies are small text files that are placed on a computer, phone, or tablet when you visit a website. The cookies are read by the browser (e.g., Google Chrome, Internet Explorer, Safari, Firefox, Microsoft Edge) when an internet page is opened. The creator of a cookie determines what text files they place in that particular cookie.
Privacy and personal data:
As long as you, as a user, do not enter any personal data on the site you visit, the cookie cannot contain this information either.
Different types of cookies:
First-party and third-party cookies:
There are direct and indirect cookies, also known as first- and third-party cookies:
Session and persistent cookies:
Security:
Cookies are not inherently dangerous; they are not computer programs and cannot be used to spread computer viruses.
Similar technologies:
OGÉR uses technologies similar to cookies:
These cookies are strictly necessary for the functioning of our website and cannot be disabled. Consent is not required for these cookies.
OGÉR: Cookies that are necessary for online shopping (shopping cart, session, login status, language preferences).
Mollie: Cookie used for security purposes related to payments.
Shopify Payments: Cookie used for security purposes related to payments.
Gorgias: Cookie that enables contact with us via live chat and other methods through the contact button.
These cookies help us understand how visitors use our website. We need your consent for these cookies.
Google Analytics: A tracking service that helps us find out what can be improved on the website. Collects anonymised information about page visits, session duration, device type, and location. IP anonymisation is enabled. Retention period: 24 months.
Google Tag Manager: A service that helps us manage the measurement pixels. It does not collect data itself but facilitates other tools.
Billy Grace: An AI-driven marketing analytics platform that helps us measure and optimize the performance of our marketing campaigns. Billy Grace uses first-party tracking technology to collect more accurate data about the customer journey and to analyze which marketing channels (such as Google Ads, Facebook, etc.) are most effective.
Billy Grace collects:
Privacy: Billy Grace does not place its own marketing cookies. Data is processed anonymously and not shared with advertisers. Retention period: 24 months.
These cookies are used for personalized advertisements and retargeting. We need your consent for these cookies.
Meta: Cookies that collect information about how a user uses the website. This information is used to display the most relevant advertisement for a specific user on third-party sites (Facebook and Instagram). Facebook uses session and persistent cookies for its advertising products. Retention period: up to 90 days.
Google Ads: Cookies that collect information about how a user uses the website. This information is used to display the most relevant advertisement for a specific user on third-party sites (Google, YouTube, Display Network) based on your recent searches and website visits. Google Ads uses session and persistent cookies for its advertising products. Retention period: up to 390 days.
Important: You can refuse tracking cookies without affecting the functionality of our website. You will still see advertisements, but they will not be personalized.
- Meta: Cookies that collect information about how a user uses the website. This information is used to display the most relevant advertisement for a specific user on third-party sites (Facebook and Instagram). Meta uses session and persistent cookies for its advertising products.
Google Ads: Cookies that collect information about how a user uses the website. This information is used to display the most relevant advertisement for a specific user on third-party sites (Google) based on your recent searches. Google Adwords uses session and persistent cookies for its advertising products.
