Freqenly asked questions

If you need assistance, please do not hesitate to get in touch with our customer care team. We look forward to helping you with your query.

Shipping

Does oger charge shipping costs?

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can i change the delivery address after i've placed an order?

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can i trace my order?

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do i need to create an account to place an order?

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when will i receive my order?

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Payments

how do i place an order?

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the order i placed is a gift for someone. how can i let you know?

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i’m a non-eu resident. does oger charge vat?

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which size(s) do you recommend?

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returns & refunds

how do i return my online order?

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how long does it take for oger to process my return?

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account & privacy

how do i create an account?

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how do i change my contact preferences?

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what is oger’s privacy policy?

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Have a question?

If you have any questions regarding shipping or order information, or our return or privacy policies, you can visit our FAQ section below.

What's app us

Contact us

Our Customer Service Team is available via email and phone between 9:00 – 18:00 (CET) from Monday to Friday and from 12:00 on Sunday. We look forward to hearing from you.

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Ask us anything

If you have any questions regarding a product, services, shipping or returns, you can either visit our Customer Service page, read all our Frequently Asked Question, or use the contact options below.

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Tailored to you

Made to measure in store or at home

During the past twenty years, OGER has been enhancing it’s expertise in tailor made clothing. The result is expressed in countless original designs and a number of high-profile individuals choosing OGER as a partners for any occasion. Our made-to-measure services are available for suits, jackets, waistcoats, trousers, shirts, shoes and more. Choose all the details (fabrics, buttons, sewing techniques) from the finest Italian brands and get custom made clothing in less than 4 weeks.

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